FAQ | Lumi by Pampers™

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The App

What phone models are supported by the app?

The Lumi by Pampers® app is available on iOS via the App Store and on Android via the Play Store.

Can I use the app and access my baby’s data on multiple devices?

Yes, after purchasing your Connected Care System, you will receive an exclusive link to download the Lumi app. You can use the same download link to install the app on additional devices, just login with the same email and password. Note: You won’t need to set up the sensor and camera again.

Can the app run in the background?

Yes, the Lumi app has a background audio mode that lets you hear your baby while you use other apps or when your phone is locked. Tip: Keep your phone plugged in if you’re planning to use the background audio overnight.

Does the app work on an iPad?

The app can work on an iPad, but it is not designed for it, so you may spot a few imperfect design proportions.