FAQ | Lumi by Pampers™

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Common Questions

How do I use the sensor?

To use the sensor, make sure it is set up and paired with your app. Attach the sensor on the dotted line of your Lumi by Pampers diaper. At each change of diaper, peel the sensor off, and place it on the next diaper. The app will notify you when the sensor battery runs low. Keep the sensor clean by wiping it with a damp cloth, baby wipe, or alcohol wipe regularly.

set up the sensor

Is the video monitor livestream secure?

Yes, the livestream is transferred securely using the latest security protocols, meaning only you have access to your livestream.

Do I need to use Lumi by Pampers diapers for the System to work?

Yes, Lumi by Pampers diapers are specially designed to work with the sensor. Also, the attachment area ensures that the sensor stays secure on the diaper.

Where can I purchase Lumi by Pampers?

Currently, our products are available for purchase on Lumi store and we ship only to the USA (all 50 states and the District of Columbia). Keep an eye out as we expand to more countries.

Other cautionary information

SENSOR CAUTION: THIS PRODUCT IS NOT A TOY, AND SHOULD BE KEPT OUT OF REACH OF CHILDREN AND PETS. SEE USER MANUAL.

SENSOR WARNING:

CONTAINS BUTTON OR COIN CELL BATTERY. HAZARDOUS IF SWALLOWED – SEE USER MANUAL.

VIDEO MONITOR WARNING:

STRANGULATION HAZARD—CHILDREN HAVE STRANGLED IN CORDS. KEEP THE CORD OUT OF THE REACH OF CHILDREN (MORE THAN 3 FT (0.9 M) AWAY). NEVER PLACE THE CAMERA OR CORD INSIDE THE CRIB OR CHILD SLEEPING AREA. THIS PRODUCT IS NOT INTENDED TO REPLACE PROPER SUPERVISION OF CHILDREN. KEEP OUT OF REACH OF CHILDREN. THIS IS NOT A TOY OR CHILDREN’S PRODUCT AND IS INTENDED FOR ADULT USE ONLY.