Order Status / Billing
How can I check my order status?
Go to your Account Overview (on the top right section of the website) and click “Order History”. You will also receive an order confirmation email once your order is confirmed, and a shipment notification email that includes tracking information once your order is on the way.
Why should I subscribe to the diapers?
The subscription offers the best value and it comes with a free sensor replenishment (on your 2nd, 6th and 9th diaper subscription shipment). You can also modify your subscription preferences anytime or cancel without penalty.
Do I need to use Lumi by Pampers diapers for the System to work?
Yes, Lumi by Pampers diapers are specially designed to work with the sensor. Also, the attachment area ensures that the sensor stays secure on the diaper.
Where can I purchase Lumi by Pampers?
Currently, our products are available for purchase on www.lumibypampers.com and we ship only to the USA (all 50 states and the District of Columbia). Keep an eye out as we expand to more countries.