The Video Monitor FAQs

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The Video Monitor

How do I set up the video monitor?

Make sure your monitor is connected to a power outlet. Launch your app, log in, and follow the set up instructions on your screen.

If you skipped monitor set up at launch, open the app, tap “More”, and select “Video Monitor"

Watch the video below for a step-by-step guide.

set up the monitor

How do I wall-mount the video monitor?

Find a spot above the crib, near a power outlet.

Detach the monitor from the dock and remove the cover plate to reveal the screw holes. Hold the dock against the wall (cable pointing down) and mark the hole positions with a pencil. Drill the two holes and insert the anchors provided. Screw the dock to the wall and place the cover plate back on. Secure the monitor cable to the wall using the clips provided.

Once the mount is secured, carefully reattach the video monitor, making sure it is secure–you should hear "clicks" on both sides.

Watch the video below for a step-by-step guide.

wallmount monitor

How can I turn off the video monitor?

You can control streaming for your video monitor by using the STOP button to stop streaming. For additional privacy, tilt the camera to face the base, as shown below.

Device

The video monitor LED ring is flashing – what does this mean?

StageLED StatusDescription
SetupBlue BlinkingBlinking BlueReady to pair
Blue SolidSolid BlueCamera connected to device for setup
Light Blue BlinkingBlinking Light BlueConnecting to wireless network
White BlinkingBlinking WhiteConnecting to Circle cloud servers
White SolidSolid WhiteCamera connected and ready to stream
UsageWhite SolidSolid WhiteCamera connected and ready to stream
Green SolidSolid GreenStream being viewed - video or audio
Yellow SolidSolid YellowPrivacy Mode enabled
Red SolidSolid RedCamera off - not recording or streaming
Magenta BlinkingBlinking MagentaFirmware downloading or updating
ErrorLight Blue BlinkingFast Blinking Light BlueConnecting to wireless network is failing
White BlinkingFast Blinking WhiteConnecting to Circle cloud servers is failing
Red BlinkingFast Blinking RedOther System Errors

Is the video monitor livestream secure?

Lumi uses the same state-of-the-art security protocols leveraged by the highly regulated financial industry including dual layer 256bit encryption, and goes one step further by adding a 2-factor authentication (2FA) requirement.

2FA means users need to provide their username and password and in addition enter a temporary code that can only be accessed by that unique user, i.e. a security token. For Lumi, this unique 6-digit code is delivered via a text message as the user is logging in.

A security measure like 2FA makes it really difficult for hackers to access your data because an unwanted party would need to have both physical access to your phone’s text messages and know your exact username and password.

As parents ourselves, we know how important security and safety is, that’s why Lumi has approached data security from every angle.

How do I change my monitor settings?

Open the app, tap “More”, and then “Camera Monitor”.

Can I record video from the Lumi monitor?

While you can't record on demand, the Lumi Smart Monitor lets you create a 60 sec video timelapse with highlight of the past 15 hours.

To enable Lumi Lookbacks, open the Lumi App, go to ‘More’, and select Video Monitor.

Once enabled, you’ll be able to generate up to 4 Lumi Lookbacks per 24-hour period and save the videos directly on to your phone/tablet.

To generate the Lookback, go to the Home tab and tap the banner at the top of the screen. You can also tap the 'play' button at the bottom right of your monitor stream if you are in streaming mode. Both these buttons will load your 60 second brief (the video can take up to 2 minutes to load).

Once the Lookback is generated, it will be available in the app for the next 24 hours. To find your recent Lookbacks, go to the 'Today at a glance' section, or the Routine tab.

Lookbacks are deleted after 24 hours, so make sure to download the ones you'd like to keep! To download, play the Lookback and tap the download button on the right side of the screen.

Please note:

  • Only caregivers with full access can generate a Lumi Lookback.
  • Once you have generated a Lumi Lookback, the App will not let you create another one for 6 hour.
  • You can add a timestamp to your video if you want extra information. To do so, turn on ‘subtitles & captioning’ in the ‘Accessibility’ section of your phone setting.

How do I connect my video monitor to a different WiFi?

You can change your WiFi connection by going to "More", "Video Monitor", "Change WiFi Network", and following the on-screen instructions.

How do I connect my video monitor to a different WiFi?

Does the monitor work if I’m using a WiFi extender?

Type of wifi networkStatus
Standard WPA 2 network on single wifi access pointSupported
Standard WPA 2 network with same SSID name on extender / mesh access point as base network, without double nattingSupported
Network with different SSID name on extender/ mesh access point and base networkRequires reset to change wifi if moved between the access points
Enterprise networksNot supported
Networks with captive portals (e.g. hotels)Not supported

Can two people livestream at the same time?

Yes, any caregiver with video streaming permissions can access the live feed of the camera at any time as long as their device has WiFi or cellular connectivity (eg: 3G, 4G, LTE).

There is no limit to how many caregivers can do this at the same time.

Can I use multiple cameras?

At this time, the Lumi app can only support one video monitor.

If you have twins or multiples, you can still view mutiple cribs in the same room, thanks to the 180 degree view of the Lumi Baby monitor.

How do I reset the video monitor?

Open your Lumi app, go to "More", select "Video monitor", "Reset monitor", and follow the on-screen instructions.

Other cautionary information

WARNING:
STRANGULATION HAZARD—CHILDREN HAVE STRANGLED IN CORDS. KEEP THE CORD OUT OF THE REACH OF CHILDREN (MORE THAN 3 FT (0.9 M) AWAY). NEVER PLACE THE CAMERA OR CORD INSIDE THE CRIB OR CHILD SLEEPING AREA. THIS PRODUCT IS NOT INTENDED TO REPLACE PROPER SUPERVISION OF CHILDREN. KEEP OUT OF REACH OF CHILDREN. THIS IS NOT A TOY OR CHILDREN’S PRODUCT AND IS INTENDED FOR ADULT USE ONLY.