What is Lumi by Pampers? FAQs

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What is Lumi by Pampers™?

Can I use multiple video monitors?

At this time, the Lumi app can only support one video monitor.

If you have twins or multiples, you can still view mutiple cribs in the same room, thanks to the 180 degree view of the Lumi Baby monitor.

Can I use more than one sensor (for twins or multiples)?

At this time, the Lumi app can only support connection with one sensor.

What is the benefit of having a diaper subscription?

The subscription offers the best value and it comes with a free sensor replenishment (on your 3rd, 7th and 10th diaper subscription shipment). You can also modify your subscription preferences anytime or cancel without penalty.

What phone models are supported by the app?

The Lumi by Pampers™ app is available on iOS via the App Store and on Android via the Play Store. For a full list of supported devices, please see below.

AppleiPhone 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus, X, XS, XS Max, XR, 11, 11 Pro, 11 Pro Max
SamsungGalaxy Note 9, Galaxy Note 8, Galaxy S9+, Galaxy S8+, Galaxy S8, Galaxy S7, Galaxy S6 Edge, Galaxy A3 2017, Galaxy Note 5, Galaxy S9, Galaxy S7 Edge, Galaxy S6, Galaxy J5, Galaxy On5, Galaxy A5 2017, Galaxy S6 Active, Galaxy S10
GooglePixel 3, Pixel 3 XL, Pixel 2, Pixel 2 XL, Pixel, Pixel XL
AlcatelOneTouch Idol 3, Idol 5S
EssentialPH-1
HTCOne A9, One M9
LGNexus 5X, Stylo 2, LG K8 V, X Style, X Power
MotorolaMoto G4 Play, Moto G5, Moto G4, Moto G5S, Moto X4
Nokia6.1, 9
One PlusOnePlus 5T, OnePlus 6, OnePlus X, OnePlus 6T
SonyXperia XZ Premium, Xperia Z3
XiaomiRedmi 5A, MI A1, Redmi Note 5
ZTEBlade X Max, Blade Spark Z971

What is the 45-day money-back guarantee?

We want you to love experience, and that's why we offer a 45-day money-back guarantee.

You can get a full refund if you initiate the returns process within 45 days of purchase. Simply contact us, and be sure to have proof of purchase with you.

To read our full policy, click here.

Where can I purchase Lumi by Pampers™?

Currently, our products are available for purchase at the following stores:
- Lumi by Pampers
- Amazon
- Buy Buy Baby
- Target
- Walmart

Lumi only ships to the USA (all 50 states and the District of Columbia).

Is this product covered by warranty?

The camera is covered by a 12-month limited hardware policy. You can read about it here.

Is the video monitor livestream secure?

Lumi uses the same state-of-the-art security protocols leveraged by the highly regulated financial industry including dual layer 256bit encryption, and goes one step further by adding a 2-factor authentication (2FA) requirement.

2FA means users need to provide their username and password and in addition enter a temporary code that can only be accessed by that unique user, i.e. a security token. For Lumi, this unique 6-digit code is delivered via a text message as the user is logging in.

A security measure like 2FA makes it really difficult for hackers to access your data because an unwanted party would need to have both physical access to your phone’s text messages and know your exact username and password.

As parents ourselves, we know how important security and safety is, that’s why Lumi has approached data security from every angle.

Is it safe to have a connected device on my baby?

Lumi by Pampers™ is completely safe for use with babies. The Lumi sensor features ultra-low energy, meaning that 1 year of use releases less energy than a 1-minute smart phone call.

We applied a rigorous, systematic and scientific evaluation to Lumi, including vetting it with external baby development experts. Lumi passed with flying colors, meeting and often exceeding safety regulations in the USA.

Lumi by Pampers™ is the first and only JPMA certified baby care smart sleep sensor with monitor system that meets their highest standards for safety, performance and functionality.

Other cautionary information

SENSOR CAUTION: THIS PRODUCT IS NOT A TOY, AND SHOULD BE KEPT OUT OF REACH OF CHILDREN AND PETS. SEE USER MANUAL

SENSOR WARNING:
CONTAINS BUTTON OR COIN CELL BATTERY. HAZARDOUS IF SWALLOWED – SEE USER MANUAL.

VIDEO MONITOR WARNING:
STRANGULATION HAZARD—CHILDREN HAVE STRANGLED IN CORDS. KEEP THE CORD OUT OF THE REACH OF CHILDREN (MORE THAN 3 FT (0.9 M) AWAY). NEVER PLACE THE CAMERA OR CORD INSIDE THE CRIB OR CHILD SLEEPING AREA. THIS PRODUCT IS NOT INTENDED TO REPLACE PROPER SUPERVISION OF CHILDREN. KEEP OUT OF REACH OF CHILDREN. THIS IS NOT A TOY OR CHILDREN’S PRODUCT AND IS INTENDED FOR ADULT USE ONLY.