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Limited Hardware Product Warranty

Limited Hardware Product Warranty

The Limited Hardware Product Warranty only covers the Lumi by Pampers™ Activity Sensor and the Lumi by Pampers Video Baby Monitor and its accessories- the dock with attached cable and power adapter.

Lumi by Pampers warrants the Activity Sensor, the Video Baby Monitor and its accessories- the dock with attached cable and the power adapter to be free of defects in material and workmanship for a period of one year from the date of purchase. If the devices exhibit such a defect, Lumi by Pampers will, at its option, repair or replace it without cost for parts and labor. The product must be shipped to a place to be defined by our Customer Service Representative at 1-833-Lumi4Me (1-833-586-4463). The cost to ship the product to Lumi by Pampers and the cost to return the product to the consumer is the responsibility of Lumi by Pampers.

This warranty does not cover finishes or normal wear, nor does it cover damage resulting from accident, misuse, dirt, excessive water, tampering, unreasonable use, service performed or attempted by unauthorized service providers, failure to provide reasonable and necessary maintenance, or units that have been modified or used for commercial purposes. This warranty is void if any of the instructions in the user manuals are neglected.

The Lumi by Pampers Activity Sensor warranty only covers defective batteries and does not cover battery depletion from use. The sensor warranty is void if damage is found to be attributed to the use of non-Lumi by Pampers diapers. It is not recommended to use non-Lumi by Pampers diapers.

The Lumi by Pampers Video Baby Monitor warranty is void if damage is found to be attributed to the use of non-Lumi by Pampers monitor accessories. It is not recommended to use non-Lumi by Pampers monitor accessories.

The Lumi by Pampers Activity Sensor and Video Baby Monitor are equipped with Bluetooth® technology. Failure to establish a Bluetooth connection to specific smartphones is not covered under this warranty, unless the Bluetooth module of the Lumi by Pampers device is damaged. The Bluetooth devices are warranted by their own manufacturers and not by Lumi by Pampers. Lumi by Pampers does not influence or make any recommendations to device manufacturers, and therefore Lumi by Pampers does not assume any responsibility for the number of compatible devices with our Bluetooth systems.

The Lumi by Pampers Video Baby Monitor is equipped with Wi-Fi® technology. Failure to establish a Wi-Fi and internet connection is not covered under the device guarantee, unless the Wi-Fi module of the Lumi by Pampers Video Baby Monitor is damaged. The Wi-Fi devices are warranted by their own manufacturers and not by Lumi by Pampers. Lumi by Pampers does not influence or make any recommendations to device manufacturers, and therefore Lumi by Pampers does not assume any responsibility for the number of compatible devices with our Wi-Fi systems.

Lumi by Pampers reserves the right, without prior notice, to make any technical modifications or changes to system implementation of device features, interface, and menu structure changes that are deemed necessary to ensure Lumi by Pampers systems function reliably.

ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM DATE OF ORIGINAL PURCHASE. IN NO EVENT WILL LUMI BY PAMPERS BE RESPONSIBLE FOR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state.

To obtain service in the USA should the Lumi by Pampers device require service or to obtain a replacement or refund should your Lumi by Pampers device qualify under this warranty, please call 1-833-Lumi4Me (1-833-586-4463) to speak to a Customer Service Representative.

Exclusions and Limitations

This limited warranty applies only to the new products manufactured by or for The Procter & Gamble Company, its Affiliates or Subsidiaries ("P&G”) that can be identified by the Lumi by Pampers trademark, trade name, or logo affixed thereto. This limited warranty does not apply to any non-P&G product including hardware and software.  P&G is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within the product, or any non-P&G product or part not covered by this limited warranty. Recovery or reinstallation of programs, data or other information is not covered under this limited warranty.

The limited warranty does not apply to (i) damage caused by accident, abuse, misuse, neglect, misapplication, (ii) damage caused by service performed by anyone other than Lumi by Pampers or authorized Lumi by Pampers service provider, and (iii) a product or part that has been modified without the written permission of P&G.

LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL P&G, ITS DISTRIBUTORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY NATURE WHATSOEVER, ARISING OUT OF THE USE OF OR INABILITY TO USE THE LUMI BY PAMPERS PRODUCTS, INCLUDING, WITHOUT LIMITATION, INJURY TO PERSONS, PROPERTY DAMAGE, LOSS OF VALUE OF ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE LUMI BY PAMPERS PRODUCTS, OR LOSS OF USE OF THE LUMI BY PAMPERS PRODUCTS OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE LUMI BY PAMPERS PRODUCTS, EVEN IF P&G HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT P&G HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CONSUMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE CONTAINED ON OR EXTERIOR TO THE LUMI BY PAMPERS PRODUCTS, OR ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES. IN NO EVENT SHALL ANY RECOVERY AGAINST LUMI BY PAMPERS EXCEED THE ACTUAL PRICE PAID FOR THE PURCHASE OF THE PRODUCT.

© 2019. The Lumi by Pampers™ name and logo are trademarks of Procter & Gamble. The Bluetooth® word mark is a registered trademark owned by Bluetooth SIG, Inc. and any use of such marks by Procter & Gamble is under license. Wi-Fi® is a registered trademark of Wi-Fi Alliance®.