We're so sorry to hear about this, Alexa, and we want to help. These Swaddlers have a softer outer cover than before and are still hypoallergenic. The new outer cover is more cushiony, so the pattern that was always there is now more visible. While the diapers are softer, they're made from the same safe and mild ingredients as before. We have strict quality controls in place to ensure that our products make it to you in their very best condition, so we'd like to learn more. Please give us a call when you can at 1-800-726-7377.

We're sorry your baby developed a rash, Stefani, and we appreciate you sharing this. We hope your baby's symptoms have since improved. We assure you we work extensively with parents and leading pediatric professionals, including safety experts, through every step of the diaper-making process to ensure our wipes are safe for babies. Although we understand that a baby's skin can be very delicate. Size and fit play major roles in finding the perfect diaper for your baby, and because babies grow to be different shapes and sizes, an alternative may be better for you. Unfortunately, many factors can contribute to unusual reactions like this, and we're sharing your report with the Safety Team. We want to learn more about this experience and assist further with your purchase. Please call us at 1-800-726-7377 for assistance.

Thank you so much for your review and for letting us know you and your little ones had this experience at the hospital, Tia. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. That's why we'd like to connect about this and make a complete and detailed report to our Safety Team. Please call us at (800) 726-7377, and we hope you let your cousin know that we're always here to help her too.