Thank you for your loyalty and support, Katerena. Please know that the upgrades to our Swaddlers diapers were to help make them more cushiony and provide more leak protection. These changes shouldn't affect the quality of protection your baby receives, so feedback like this is important to us. Our products are tested extensively with parents and other experts to ensure we design a diaper with features you'll love, and we're sorry that wasn't the case with your recent purchase. Size and fit play major roles in ensuring your little one gets the leak-proof fit they need, and because babies grow to be different shapes and sizes, they fit our diapers differently. We want to go over some questions with you to see if there's an alternative style that may be a better fit for your little one. Please call us at 1-800-726-7377.

Brittany, we're sorry to learn you're unhappy with your recent Swaddlers purchase. We did recently increase the softness of the outer cover, made the wetness indicator wider, update the graphics, and made them feel more cushiony. With these changes, we would expect our diapers to perform even better for you and your baby. So we can learn more and help you further, please give us a call at (800) 726-7377.

Firstly, thank you so much for being a loyal Pampers user, Alicia. Our goal is both happy parents and happy babies, so we're sorry to hear that you're not a fan of the changes we made, and that your daughter had this experience. We hope she feels better soon. With this change, we simply increased the softness to the outer cover, we optimized the cushiony feel, we have a wider wetness indicator, and there's not a new graphic, so this isn't what we expect especially since a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper process. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. This isn't something we take lightly, and we'd like nothing more than to connect with you about this and help. Please call us at (800) 726-7377.