We never want to leave you feeling disappointed, Ian, and are sorry you're unhappy with our new Swaddlers. While our Swaddlers look a little different, they should still provide you with the same absorbency and leakage protection you've come to expect. Before any baby uses our products, we conduct a detailed performance assessment, as well as ongoing checks during production, to ensure our highest quality standards are met. As you know, babies come in all different shapes and sizes. And just like clothing, our diapers and pants fit every baby and toddler differently. We measure thousands of babies' legs, bottoms, and waists to try to get it right. We did make the Swaddlers softer on the outside, made them with a more cushiony feel, and even widened the wetness indicator, but we haven't made any changes to the absorbency, nor the shape of our diapers. So we can learn more and help further, please call us at (800) 726-7377.

We're sorry to hear your baby went through that, Olivia, and we hope he's feeling better! Please be assured Pampers Swaddlers diapers are safe for babies and should not cause diaper rash. While the design of Pampers Swaddlers has changed, they are made from the same safe and mild ingredients as other Pampers diapers used safely by millions of babies around the world. We partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm that the materials we use in our diapers are safe for babies. Before any baby uses our products, we conduct a detailed safety assessment, as well as ongoing checks during production, to ensure our highest safety standards are met. We'd like to learn more to help further and share this with our teams, so please give us a call when you can at 1-800-726-7377.

We're so sorry to hear that happened, Jenna, and we hope your little girl is feeling better now! Our diapers are clinically proven to be hypoallergenic, and the fragrance in Pampers diapers and pants, including Swaddlers, is used at a very low level and has been carefully selected and evaluated to be non-allergenic and non-irritating to the skin. The fragrance is completely safe for babies. A great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. We have careful and thorough procedures in place to ensure this. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kinds of symptoms, so we'd like to learn more to share this with our teams and help further. When you can, please give us a call at 1-800-726-7377.

This is certainly not something we'd expect, Alexis, so we appreciate you taking the time to share this. We hope your baby's symptoms have improved. As parents, we understand the frustration of dealing with diaper rash, and we're sharing your comments with our Safety Team. We work diligently with parents or other safety experts before introducing any changes to our diapers to ensure they are safe for babies. However, we understand that a baby's skin can be very delicate, and unfortunately, many factors can contribute to the symptoms you're describing, such as size and fit. We take feedback like this seriously and want to learn more about your experience. Please call us at 1-800-726-7377 for further assistance.

Thank you for your loyalty and for sharing this feedback, Melissa. Our Swaddlers diapers were upgraded to provide a more cushiony feel, with Ultra-Soft absorbent layers that help protect skin from wetness & irritation, and we expect them to be in perfect condition when you receive them. We're sorry that wasn't your experience, and we would like to learn more from you and assist further with your product. Please call us at 1-800-726-7377.