We’re so sorry to learn about this, Jordyn, and we do hope you and your baby are feeling better now. We understand that you believe the Pampers Aqua Pure Sensitive Baby Wipes have been different since the packaging update in March 2024, the only change was the artwork and packaging. The wipes themselves should be the same as they’ve always been. Your safety is our top priority, and we hope you’ll bring this package with you and call us for more help. We'd like to learn more about this and help as best we can. We’re available Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.

We're so sorry to hear that happened, Stephanie, and we hope your little guys is feeling better now. A great deal of work goes into the development and testing of all our wipes to ensure they're safe for babies. Pampers Aqua Pure wipes are made with 99% pure water for our simplest formula. Our remaining ingredients include 1% dermatologically-tested gentle cleansers to help maintain the pH balance of your baby’s skin while helping the wipe stay fresh over time. They're made with premium cotton and safe for use on newborn bottoms, hands, and faces. Pampers Aqua Pure wipes are free of alcohols, dyes, parabens, and fragrances and are hypoallergenic. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kinds of symptoms you have told us about, so we'd like to learn more to see how we can help and share this with our Safety and Quality Teams. When you have a moment, please get in touch with us by calling 1-800-726-7377.

We're so sorry your Pampers Aqua Pure Wipes aren't the same quality as you expected, McKenna. While Pampers Aqua Pure Wipes had an updated packaging artwork in March, we would expect it to stay the same quality, as the wipes did not change. Our Wipes go through many strict controls to ensure they get to you with the same results you know and love, and it sounds like this wasn't the case with your recent purchase. As a tip, when storing your wipes, be sure to avoid hot and humid conditions, as this may cause them to dry out. We recommend storing them in a cool, dry place and sealing the pack tightly after each use. We want to see how best we can help you and your little one and gather more information for our Quality Team. Please call us at 1-800 726-7377.

We're sorry to hear you had this experience with the wipes. At Pampers, we are committed to making safe, high-quality products that parents can confidently use for their babies. Our wipes go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. Please call us at 1-800 726-7377 for assistance with this. We're happy to help you.