We're so sorry to hear this, Amber, and we hope your baby feels better fast! Ensuring the safety and comfort of all babies is at the heart of what we do. It’s always sad to hear when a baby is uncomfortable due to diaper rash. Pampers Pure Protection diapers are crafted with thoughtfully selected materials, and the liner is enriched with shea butter to help protect baby’s skin. Our diapers are dermatologically tested, hypoallergenic, and gentle for your baby’s delicate skin. While they look a little different, they have the same safe and mild ingredients as our other Pampers products and should not cause your child to have a diaper rash, so we'd like to learn more to share this with our team and help further. When you can, please give us a call at 1-800-726-7377.

As a dedicated Pampers parent, you know how important it is to keep your little ones feeling comfortable, Morgan, and we’re very sorry to hear your Pure Protection Diapers did not provide the Pampers comfort you’ve come to know and love. Please know that all our diapers undergo numerous quality checks to ensure they reach you in perfect condition. In January of 2025, there were a series of updates, such as a new softer feel outer cover to provide a softer feel on baby's skin, and we’re sorry to learn that wasn’t the case with your recent purchase. As you know, babies come in all different shapes and sizes, so diapers fit every baby differently. Our diaper sizes are organized by weight, and since no two babies are the same shape, you will notice some overlap between sizes. We’d love the opportunity to help you and your baby further and invite you to give us a call at (800) 726-7377.

We appreciate you sharing your review, and we're sorry your recent purchase didn't meet the high-quality standard you deserve. We partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm that the materials we use in Pampers Pure diapers are safe for babies, although we understand a baby's skin can be very delicate. Pampers Pure Protection diapers feature an inner liner made from plant-based materials, enriched with shea butter, Vitamins B5 and E, and the new changes were to help enhance its softness. Unfortunately, many factors can contribute to the symptoms you described, and we hope your baby's symptoms have improved. We want to learn more about your experience to share with our Safety Team and assist with your purchase. To discuss this further, please call us at 1-800-726-7377.

We would expect you to love our Pampers Pure diapers, no matter the version you have, and are sorry to learn they feel scratchy. We have many thorough quality checks in place to ensure our diapers reach you in top condition. Earlier this year, we did make some updates to our Pampers Pure, however, these changes include a softer outer cover and inner liner, along with a more cushiony feel. Because of this, your experience is quite unexpected. So we can learn more and offer further assistance, please give us a call at (800) 726-7377.

We're so glad you decided to give Pampers a try, and would hope for you to love each box you receive. Please know, we have many quality checks in place to ensure only the best products reach you. We did recently make changes to our Pampers Pure diapers, including making them softer and adding a more cushiony feel to them. It sounds like your second box may be the previous version. So we can learn more and help get you back to the diapers you prefer, please give us a call at (800) 726-7377.